Cabletek Warranty		Remote Programming		Scope Of Work
				Telephony Service Program

 

25 Year Cabling Warranty

Certifying the integrity of a cabling network can be a very important asset in the decision making process and a long term warranty allows you the satisfaction of knowing your network infrastructure is viable and problem free.

AMP Netconnect offer a 25 year Manufacturer’s warranty on all end to end structured data cabling systems. Your network cabling will be tested with state-of-the art certification equipment. The results will be examined by one of our trained professionals, validated and sent for approval to our Senior Technical Advisor. Upon verification, a copy of the results will be forwarded to you for your records.

Cabletek also offers their personal guarantee for the same length of time for both voice and data networks. A copy of the Manufacturer’s warranty, including terms and conditions, is available on request.

Clearly, this warranty is an advantage your company will benefit from, over the 25 years. Please speak to your representative for further information or clarification.

If service is required our policy states that we will respond within four hours for emergency situations i.e. damaged lines or within 48 hours for problems such as damaged faceplates

 

EXTENDED SERVICE WARRANTY

NORMAL REPAIR

Cabletek Systems will provide repair or replacement during regular business hours from 8:00am to 5:00pm Monday to Friday.

NORMAL REPAIR RESPONSE : The response time for normal repair is the next business day.

EMERGENCY SERVICE RESPONSE: Cabletek Systems will respond within 2 hours in the event of an emergency. Emergency service is provided 24/7 at no cost for any service covered under warranty.

ADDITIONAL SERVICES

 Remote programming (RAD required)

 Free 3rd party Telco co-ordination

 Telephone and voice mail training upon request.

BENEFITS

 20% discount on our regular labour rates

 Free telephone support of up to 5 minutes per call

 5 to 20 free remote programming changes based on your system size - remote access required

 Telephone and voicemail system back-ups included

 Free consultation and proposals for changes or upgrades to your system

*** Minimum contract billing - $250.00 per year + taxes ***

 

Remote Programming Service

Cabletek Systems Inc. is pleased to offer remote programming for the customers under our extended warranty program that gives you peace of mind and a faster response to your telecommunications requirements.

THIS SERVICE PROVIDES YOU WITH:

 On-line telephone and voicemail programming changes.

 On-line troubleshooting and diagnostics of system hardware and software.

 Telephone support - basic programming consultation.

Cabletek Systems is able to provide this exclusive service by utilizing a Remote Access Device (RAD), a secure hardware interface connection located at the customer site that Cabletek can access remotely. If this equipment is no present, the customer will be responsible to purchase a “RAD” from Cabletek at an additional cost.

THE BENEFITS ARE:

 Reduced programming responsibilities and difficulties for your system administrator.

 On-line diagnostics of system hardware and software.

 Faster response to your programming requirements.

 Substantial cost savings.

TERMS AND CONDITIONS

 Remote telephone and voicemail programming from 5 to 20 calls per year based on the size of your system. (Additional requests billable at $40.00 per half-hour)

 Programming change request should be emailed or faxed to Cabletek by authorized personnel of your company only.

 If your company has an existing "RAD", the set-up cost for this program is $100.00 (plus taxes)

Please call us for more details and information on how this program may work for you and your company.

 

Cabletek Customer Remote Program- Meridian

Cabletek Systems Inc. is proud to provide a remote program that gives you security, peace of mind and a faster response to your telecommunications requirements.

THIS SERVICE PROVIDES YOU WITH:

 On-line telephone and voicemail programming changes.

 On-line troubleshooting and diagnostics of system hardware and software.

 Over the phone basic programming consultation.

 Full back-up of telephone system programming with secure (off-site storage.)

 Confirmation report of completed system back-up faxed to you.

This comprehensive service relieves your staff of worrisome and time-consuming effort, increasing their effectiveness and productivity.

Cabletek Systems is able to provide this exclusive service by utilizing a modem, a secure hardware interface connection located at the customer site and Cabletek's remote PC.

BENEFITS

 Secure off-site storage of system programming for quick recovery in case of loss.

 Reduced programming responsibilities and difficulties for your system administrator.

 On-line diagnostics of system hardware and software.

 Faster response to your programming requirements.

 Over the phone consulting to improve employee efficiency.

 Increased productivity.

 Peace of mind.

TERMS AND CONDITIONS

 Remote telephone and voicemail programming to a maximum of 24 calls per year. (Additional requests billable at $25.00 per half-hour)

 Telephone system back-up twice a year, with report faxed to you upon completion

 Programming change request form will be faxed to your company on initial request and the must be completed by authorized personnel.

 If your company does not have an existing modem, the cost of the program is $595.00 (plus taxes)

 If your company has an existing modem, the cost of the program is $295.00 (plus taxes)

 If an Extended Service Warranty is purchased at the end of one year, the program will be renewed at no additional charge. If an Extended Service Warranty is not purchased, remote programming changes will be available at a rate of $25.00 per half-hour increment, and system back-up at a rate of $50.00.

 

SCOPE OF WORK

CABLETEK SYSTEMS INSTALLATION CHARGES INCLUDE:

• All labour and materials to install the following:

Key Service Unit (KSU), Main Distribution Frame (MDF) complete with Bix mounts and cable from the KSU to the MDF.

Telephone set equipment and station wiring from MDF (unless cable in place has been quoted)

Special assemblies, battery backup or paging, if included in the equipment list on the Sales and Install Agreement.

• Delivery charges for the delivery of the equipment to the customer’s site.

 

Unless otherwise specified in the quotation, the customer is responsible to provide and/or pay for the following:

• • Plywood backboard required to mount the KSU and MDF in the equipment room.

• • Separately fused 15 amp, 125 volt power receptacle and a suitable grounding source.

• • All location telephone charges.

• • Drilling, coring or trenching.

• • House Cable including;

Riser cable from MDF to Intermediate Distribution Frame (IDF).

Distribution cable from one IDF to another IDF.

Telephone company demarcation to MDF.

• • IDF Bix and associated miscellaneous hardware.

• • Outside plant (cable from on building to another).

• • Conduits, or extra charges associated with additional conduit which may be required due to broken or plugged conduit.

• • Labour to move and/or replace furniture and fixtures if same is blocking conduit access, cable runs or set installation.

• • Overtime charges incurred by Cabletek Systems to accomplish a cut-over outside of normal business hours of 8:00am to 5:00pm, Monday to Friday excluding Cabletek Systems company holidays.

• • Providing a secure storage room for equipment, cable and tools.

• • Charges resulting from other unforeseeable circumstances or conditions beyond the control of Cabletek Systems.

Additional charges may be applied in instances where the installation has been quoted using Cable in Place or Customer Provided Cable and the cable:

• a) does not comply with the new system specifications

• b) is damaged

• c) has to be moved